top of page

Privacy Policy

GenMo is a platform for families to understand and interact with money together in a safe environment and we believe in treating our customers as we would our own families. Your family’s privacy is important to us and we are committed to protecting your information. This privacy policy is an opportunity to be transparent about the type of personal information we collect, why we collect it, how we use it and how we protect it.


GenMo Tech Private Limited (“GenMo Tech”) operates the website (the “Website”) and the associated GenMo Application for mobile phones and any other connected devices (the “GenMo App”). GenMo Tech is referred to as “GenMo”, “we”, “our” or “us” in this Privacy Policy. Our services, products, features, functions, technologies, and content offered through the Website and the GenMo App or by contacting our customer service are collectively referred to as “GenMo Services”.


We recommend you to carefully read this Privacy Policy (the “Policy”) along with the Terms of Use (‘ToU’) provided on our Website before using the GenMo Website, App, or any GenMo Services. If after reading the Policy and ToU, you have any questions or concerns please do not hesitate to contact us via


GenMo Tech Private Limited is a technology company registered with the Securities & Exchange Commission of Pakistan under registration number 0194004. We are currently carrying out our pre-launch marketing in preparation for a future launch of the GenMo App and Card subject to requisite regulatory approvals. GenMo is a technology provider and not a bank. Any financial service/product including any payment card will only be facilitated through the GenMo platform in partnership with the State Bank of Pakistan’s regulated financial institutions. Currently, through our Website, we are only pre-registering user interest. We are not charging any payment against services or accepting any customer deposits/funds.


By requesting access to or using our Website, GenMo App, or any GenMo Services, you agree with this Policy and accept our collection and use of your Personal Information (as defined below) in accordance with this Policy. This Policy applies to any person, child, or adult who requests or uses our Website, GenMo App, or any GenMo Services. In the case of a child (minor), the parent/guardian is responsible for the child’s use of our Website, GenMo App, and GenMo Services.


If you don’t agree with the terms of this Policy, do not use our Website, or GenMo App or avail of any GenMo Services.




We generally collect Personal Data (as described below further) in two ways:


i) through information provided by the user

ii) through the information that we collect automatically, being a digital platform


We do this to operate effectively and offer our users the best experience with our Website, GenMo App, or any GenMo Services.


i) User-Provided Personal Data


As we are currently carrying out our pre-launch marketing in preparation for a future launch, through the GenMo Website users (either the parent or the child) can pre-register their interest by filling out the online form. The information requested for interest registration relates to the contact and identification of the user (parent or child) i.e. user’s first and last name, phone number and/or email ID.


At GenMo, we take our responsibility to your children seriously and will strive toward the best parental consent practices when handling the personal information of your children. If post-registering your interest, you the parent/guardian want us to remove your child’s personal information (as mentioned above) from our database please feel free to reach out to us at and we will cancel your child’s pre-registration and make all efforts to remove the information.


ii) Automatic Information


Like many digital platforms, GenMo collects certain information automatically to help us manage, improve and customize our features and functionality. When you use, visit, or otherwise interact with GenMo Services, we and our third-party service providers may use technology that stores or collects the information sent to us by your computer, browser, mobile phone, or other devices.  This information may include your IP address, unique device identifiers, or other unique identifiers; your device functionality, such as the type of browser, operating system, or hardware used; your device location, which may include a street name and city or GPS location; mobile network information; your activities within GenMo Services, including the portions of the Website and GenMo App you access; your email address and mobile phone number; and other information.


These technologies include “Cookies” (small data files, including cookies, pixel tags, and/or other local storage provided by your browser or associated applications) on your computer, browser, mobile phone, or other devices. You are free to decline optional Cookies if permitted by your computer, browser, mobile phone, or other devices, although doing so may affect your use of GenMo Services. 




We may use your personal information for one or more of the following reasons:


  • for providing and maintaining our Service, including monitoring the usage of GenMo Services

  • upon your request create your GenMo user account, the Personal Data provided by the user gives the user access to GenMo services offered to registered users

  • share GenMo App download links;

  • provide GenMo Services and customer support to you;

  • deliver service update notices and promotional offers, answer questions and respond to your requests, and otherwise, communicate with you through email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications, when necessary or reasonable for their implementation

  • test, personalize, develop and improve GenMo Services, including creating new analytics, algorithms, or other tools, so we can better cater to your interests;

  • market our products and services to you, including by presenting tailored content, and feature notices through our Website, third-party sites, in-App notifications, emails, or text messages

  • to enforce applicable ToU, including investigation of potential violations thereof

  • data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns to evaluate and improving our Services, products, services, marketing and to personalize the Application/Website/Services/products for a better user experience, and performing behavioral analysis


We may share Your personal information in the following situations:


  • respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;

  • with our business partners to offer you certain products, services, or promotions

  • fulfill your request of disclosing your personal information for any purpose with your consent

  • with service providers to monitor and analyze the use of GenMo Services, to contact you.




At GenMo, we are committed to securing your personal information using commercially acceptable means. However, please be aware that we cannot guarantee absolute security because no method of electronic transmission and storage is 100% secure.




We will retain your personal information for as long as it is necessary for the purposes set out in this Policy. We may alter this practice based on legal and business requirements. We will also retain Usage Data for internal analysis purposes for as long as it serves our purpose.




Our Website and GenMo App contain links to other websites i.e. social media websites that are not operated by us. We do not have any control of the content, privacy policy, or practices of any third-party sites or services.


We strongly advise you to review the Privacy Policy of every site that you visit.




We may update our Privacy Policy from time to time as our company evolves to cover new situations. We will notify you whenever we make any changes to our Privacy Policy through email and will also make post changes on this page. You are advised to review this Privacy Policy periodically for any changes/modifications, as the continued use of the Website, GenMo App and GenMo Services shall be considered as your consent to all changes/modifications.




Please feel free to get in touch with us if you have any questions or concerns about this Privacy Policy through the following:




We will take all possible efforts to address your queries/concerns at the earliest possible opportunity.

bottom of page